FREQUENTLY ASKED QUESTIONS
How can we help you? Here we answer some common questions.
It is very easy. Get in touch with us, you will immediately receive an individual offer and you will be convinced by our unique service.
Shipping with Moodja can go very fast. After initial contact, we hold a telephone consultation with you to better understand your needs. After that, we provide a modular offer and for additional individual requirements we provide a personal consultation. The technical connection of your website as well as the advice notes of your goods will be fast and uncomplicated, usually within 72 hours. It's up to you how fast shipping with Moodja can be.
Our logistics center is located directly by Berlin - Straße der Einheit 142-148, 14612, Falkensee. From this location we supply goods to all of Europe.
Many - more precisely: we focus on the packaging options for you and will gladly advise you if necessary. Since, especially in e-commerce, packaging plays a key role in the customer's shopping experience.
There are several ways to sell your products trough marketplaces like Amazon and Zalando. Which one you choose depends on a number of factors: (1) what are the internal resources that are available to you (2) what access do you have to these platforms and if you have experience using these platforms (3) how much revenue do you have already generate (4) how would you like to handle your logistics. Unless you are already using dedicated resources for this, operating modern logistics and you are satisfied, we recommend that you contact us. So we can advise you on the best.
We at Moodja are originally from the fashion sector. Thanks to our many years of experience in setting up Zalando Logistics, we are very familiar with the different requirements of shipping different product categories. In general, however, we ship products from the FMCG area, except for food or products with temperature requirements. Nonetheless, if you are not sure if Moodja can help you, feel free to contact us.
The decision whether to have your goods in a warehouse near you is, of course, yours. For various reasons we can point out that this is not strictly necessary and you can hand over the responsibility for your logistics to us. In general, the question should be more whether you want to continue to take care of your logistics. Or if it does not make sense to trust a modern partner like Moodja instead. Get in touch with us and convince yourself!
Of course. We even welcome new, young brands that we can help to startup and scale, as we continue to do for our customers Aeyde and Ivy & Oak. After all, every brand starts somewhere. The sooner you find the right logistics solution, the better it is for everyone. Because when sales soar, shipping must be able to keep up. We at Moodja can ensure this.
We are happy to know that you are successfully selling your products on Amazon. But what about other marketplaces? Either way, we can help you. Because even if you use possible fulfillment solutions from different marketplaces, you are giving off a bit of your brand integrity. Your products will be shipped in the packages of each marketplace and you have no control over what else is in the package. Moodja helps you to keep this control. When your customers order via Amazon or Zalando, they experience your brand just as if they were ordering their products through your own online store.
We process all your orders. For us, it does not matter whether it is direct sales to private customers or wholesale shipment. With our easy-to-use software, you'll always have an overview where you can see the status of your orders at any time and keep control over your inventory.
At Moodja, we understand that in today's digital age, sometimes, you have to be a bit faster and that it is no longer enough to be just a normal service provider. On the contrary: we at Moodja see ourselves as the digital partner of our clients and see our task as keeping up with the rapid growth of our client and finding solutions quickly and proactively for every new requirements - at no extra cost, of course. Another difference to other logistics providers is that we do not just care about shipping your products, but much more. We are flexible and can respond to your individual needs. We help you place your brand in marketplaces like Amazon or Zalando so that you can sell your products there. And we make sure that you do not have to worry about your logistics anymore. Moodja is this easy: send us your products and we'll do the rest.
At Moodja, we insure 100% the security of your inventory. Our logistics center is protected around the clock and monitored by video. The entire building is additionally equipped with a smoke detection and sprinkler system. Come and visit us to get an idea!
We offer standard IT interfaces to Shopify, Woocommerce, Plentymarkets and Tradebyte. In addition, there are connection possibilities to Magento and much more via our RESTful API. If you use another shop system, you are welcome to contact us so that we can find a suitable inexpensive solution for you.