MOODJA,
I HAVE A QUESTION OR TWO

We are led by our four core principles. We are absolute experts on fashion and lifestyle products. We know how to provide great care to your products at every step of the process - from inbounding and storage to orders’ and returns’ processing. We offer our customers flexibility as well as tailor-made packages and know when and where we need to go an extra mile for them. With our sustainably managed warehouse, we are looking to connect with like-minded partners who also focus on sustainability. Our spacious and modern warehouse will allow you to scale up your operations, ensuring you never have to worry about relocating your warehouse again. We aim to establish strong, long-term partnerships based on trust, loyalty, and reliability.

We are experts in the handling of fashion products and accessories. In addition, we are happy to support businesses active in the Home, Beauty and Health sectors. Food, products with temperature control requirements, every type and size of electrical devices and oversized products are outside of our range of services. If you are still unsure whether MOODJA can assist you, please do not hesitate to contact us at any time.

This is a great question, and it ultimately depends on several factors. Overall, we are excited to work with young, up-and-coming companies and support them with their growth. However, from a financial and sustainability point of view, it makes sense for both sides, only when your shop has reached a certain monthly orders volume to outsource your fulfillment to a 3PL partner. We are happy to provide you with a free short consultation where we can see what and when make the most sense for your shop in your current situation.

Outsourcing your fulfillment with MOODJA is quick and easy. We will discuss your shipping needs over the phone or a video call and send you a personalized offer. The technical tasks of connecting your online shop and adding your product and shipment data to our fulfillment software usually take a maximum of 72 hours. Ultimately, it is entirely up to you how fast the shipping can be done via MOODJA.

We are located on the outskirts of Berlin, at Leipziger Str. 20, 14612 Falkensee. From here, we ship to all of Europe.

Of course! We serve customers from all over Germany and beyond. Whether you want to store your goods in a warehouse near you or outsource from further away is your decision. Both is possible and we are happy to advise you on this. You can fully entrust us with the responsibility of handling your products and orders, regardless of your location. With our web-based tool you have full transparency over the processes in our warehouse. We would also be happy to invite you to a virtual warehouse tour or welcome you personally to our premises if you would like to get to know us better. Just contact us and convince yourself!

We tailor the packaging options entirely to your needs and are happy to advise you if necessary. Especially in e-commerce, packaging plays a significant role in the customer's buying experience. Where possible, we naturally prefer sustainable packaging.

We're glad to hear that your products are selling well on multiple channels. However, when you use fulfillment solutions provided by different marketplaces, you risk diluting your brand integrity. Your products are shipped in packages that bear the logo of the respective marketplace, and you have little to no control over the additional marketing inserts in the package. MOODJA can help you maintain control over your brand. For example, when your customers order through Zalando or About You, we offer personalized packaging for your orders, so they will experience your brand just as they would if they were ordering products through your own online shop.

We process all your orders. It doesn't matter to us whether they are direct sales to private customers or wholesale deliveries. With our easy-to-use software, you always have an overview and can view the status of your orders at any time. This way, you can easily maintain control over your inventory.

We offer standard IT interfaces for Shopify, WooCommerce, Plentymarkets and Tradebyte. In addition, our RESTful API provides connections to Magento and many more. If you use a different e-commerce system, please contact us so that we can find a suitable and affordable solution for you.

We manage fulfillment during peak times by preparing well in advance, increasing staffing levels, implementing efficient picking strategies, and closely monitoring inventory levels to ensure timely replenishment. We also work closely with our customers to plan and coordinate their promotional activities. This enables us to meet expectations in terms of shipping times and order volumes, even during peak periods.